FREQUENTLY ASKED QUESTIONS

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ORDERS
How long will it take for my order to be delivered?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
Note: Delivery dates shown upon checkout are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
For more information please check our Shipping Policy

What do I do if my package is damaged?

Please be sure to check the condition of your package before it is accepted.
If the package appears damaged upon delivery, please do not accept it, hand it back to the carrier so it is returned to us. If you discover that your package is damaged after it is delivered, please contact the MYLÉ Support.
Note: Any damaged or missing orders must be reported to MYLÉ within 72 hours of the delivery date. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our Return & Refund Policy.

What if my package has missing items from the order?

Should you find items missing from your package, we encourage you to first check the order receipt that is emailed to you or you can easily view it within My Account.
Orders may be shipped in separate packages in which you will receive a tracking number for each package.
If there is a missing item, please contact our support.
Note: Damaged or missing merchandise must be reported to us within 72 hours of the date of delivery.

Can I return my product for a refund?

All products purchased through MYLÉ website can be returned for a refund, as long as the product is in its original packaging and unopened. All returns must be initialized within 7 days of the purchase.
For more information please visit our Return & Refunds page.

Can I cancel my order?

If you wish to cancel an order made through the MYLÉ website, please contact support as soon as possible and be sure to provide your order number.
Note: We aim to fill your order as soon as it’s placed. Therefore, we cannot guarantee we will be able to cancel your order on time.