How do I properly charge my MYLÉ Device?
All MYLÉ Devices come with a Micro USB charging cable. It is recommended that you charge your device with the original Micro USB cable.
While the battery is charging, a green LED light will turn on and blink indicating the battery is charging.
When the battery is fully charged 3 green solid LED lights will be displayed.
How long does the MYLÉ battery last after a full charge?
It depends on the intensity of use, but usually, a fully charged battery will last for the entire whole day, or for the period of use of one pod.
Put your MYLÉ device to recharge when it is not in use to keep it charged.
How do I properly store my MYLÉ Device?
When storing your MYLÉ device, your device should have a full charge, be disconnected from the outlet, and pods should be detached.
Your MYLÉ Device should always be out of the reach of children and pets.
Note: When storing your device, it is recommended to charge your MYLÉ device every few weeks.
What should I do if my Device is defective?
MYLÉ Devices carry a 1-year warranty.
1. If you purchased your Device through our website, click here.
2. If you purchased your Device through an Authorized Reseller, click here.
3. For more information please visit MYLÉ Warranty page.
The MYLÉ battery not charging well
Try a different power source.
Clean the metal contact pins on the MYLÉ and on the charger with a dry cotton swab.
Try to remove visible dirt on the contact pins with a toothpick or a dry, clean brush.
If the problem remains, contact MYLÉ support.
LED light is flashing in different colors
Remove the MYLÉ pod and reinsert it into the device.
If the problem remains, contact MYLÉ support.
Can I carry my MYLÉ on the airplane?
MYLÉ products are safe to travel with. The proper travel care for your product is to detach the MYLÉ pod from your MYLÉ device, place the cap back on your pod, and store them away.
Most airlines restrict the use of vape devices. We strongly recommend you to check with your airline carrier and reference the comprehensive list of items prohibited by the Transportation Security Authority.
Note: Due to cabin air pressure Pods removed from their pill pack may slightly leak.
The MYLÉ Device is not charging
Make sure the charger is connected to the power source.
Check the contacts of the MYLÉ and the charger.
Try to clean the contacts on the MYLÉ device and charger devices with a dry or swab before contacting the MYLÉ support team.
If the problem persists, contact MYLÉ support.
MYLÉ Device turns on automatically when not in use
Plaque or moisture on the MYLÉ pod contacts or inside the device can affect the internal sensor and worsen the fixation of the pod in the device.
Clean the slot of the device where the pods are inserted with the dry cotton swab.
Clean the pod and the connector under it using an alcohol dampened cotton swab if dirt has accumulated on the contact pins.
If the problem remains, contact MYLÉ support.