FREQUENTLY ASKED QUESTIONS

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PRODUCT/MYLÉ PODS
How to store properly MYLÉ pods? Do they have an expiration date?

It is recommended to use the MYLÉ pod after purchase.
The natural taste may become less expressed after one year.
Store your MYLÉ pods closed in the original packaging in a room temperature dry place.
When storing, MYLÉ pod should always be out of the reach of children and pets.
Note: Once your MYLÉ pod is empty, we recommend you to recycle it in an appropriate container.

How many puffs does each MYLÉ Pod contain?

MYLÉ Pods holds approximately 240 puffs per pod.

What do I do if my MYLÉ Pod is leaking?

Sometimes liquid may leak from the MYLÉ pod.
Follow these tips for use to avoid leaking your MYLÉ pod. If your MYLÉ Pod is leaking, detach the pod, wipe off the liquid with a clean cloth swab or tissue, before continuing use.
The reasons why liquid from the pod may enter the vape chamber:
1.Sharp, strong puffs. – Try to inhale more smoothly.
2.Pressure on the MYLÉ pod during inhaling. – Do not bite or squeeze the mouthpiece.
3.The pod was squeezed during installation in the device. – When you insert the pod, hold it by the side (narrow) limits.
4.Pods are stored in extreme heat.
If your MYLÉ pod still leaks, please contact our support.

MYLÉ pods are not fit in the device.

Make sure the device and pod versions match.
Check the MYLÉ Global page to find out the official MYLÉ websites in your country.

The MYLÉ pod package was damp. What should I do?

If MYLÉ pods are stored in high humidity conditions or exposed to sharp changes in atmospheric pressure, they can emit a small amount of condensation.
If your MYLÉ pod is leaking, it is best to avoid direct contact with liquid.
If it gets on your hands, wash them with soap and water.
If your MYLÉ Pod is leaking, gently wipe off the liquid with a clean cloth swab or tissue.
If the fluid continues to leak, contact MYLÉ support.

Can I carry my MYLÉ on the airplane?

MYLÉ Mini disposable are safe to travel with. The proper travel care for your product is to store them away.
Most airlines restrict the use of vape devices. We strongly recommend you to check with your airline carrier and reference the comprehensive list of items prohibited by the Transportation Security Authority.
Note: Due to cabin air pressure MYLÉ Mini disposable may slightly leak.

What materials MYLÉ devices and pods are made of?

The aluminum body of the MYLÉ contains a battery, a printed circuit board, and a pressure sensor that is isolated from the liquid.
The case of the MYLÉ pod is made of heat-resistant food-grade plastic, and the steam channel is made of stainless steel.
The wick itself is made of silica thread that meets industry standards, and a spiral atomizer – from nichrome (Ni-80).

Do I need to clean MYLÉ pods?

We recommend wiping the contact pins in the bottom of the pod, the mouthpiece, and inside the device where the pod is inserted with a dry cotton swab.

How is the MYLÉ pod constructed?

MYLÉ devices use a closed thermal control system, thus the required amount of thermal energy is always deliverable to the MYLÉ pod.

Is it possible to buy MYLÉ liquid separately from MYLÉ pods?

The liquid for our devices is only available in MYLÉ pods at this time.

What does the liquid in MYLÉ pods consist of?

MYLÉ Labs has developed its own liquids formula for electronic devices.
The ingredients of the liquid include glycerin, propylene glycol, natural oils, extracts and flavors, nicotine, and benzoic acid.
Glycerin and propylene glycol are liquids that retain moisture.
They are widely used today in liquids for electronic cigarettes, as well as in many consumer goods.
Nicotine content: in 0.9 ml of liquid contains 5% / 2% nicotine (about 45 mg / 20 mg, consideringthat 1 ml contains 50 mg).

Do you plan to release the MYLÉ nicotine-free pods?

All MYLÉ pods contain nicotine now.
Subscribe to our news to learn about new MYLÉ developments, including zero Nic pods.

What is the nicotine concentration in the MYLÉ pod?

Each MYLÉ pod contains 0.9 ml of liquid with 5% / 2% of nicotine

Can MYLÉ pods be refilled?

Pre-filled MYLÉ pods are not reusable and can not be refilled.

Can I open the MYLÉ pod?

We do not recommend opening the MYLÉ pod for safety.
Pods are not intended for reuse.